If you accidentally double-book (purchase two identical tickets for the same departure), you can have one of the tickets refunded by writing to customer service.
The refund is subject to the following conditions:
Both tickets are for the same departure (date and time)
Both tickets are in the same name
If a vehicle has been booked, the license plate number must be identical on both tickets
If there is a price difference between the two tickets, the most recently purchased ticket will be refunded.
The refund will be issued to the payment method used for the purchase.
When submitting your refund request, you must provide the reservation numbers and payment details.